Payment and legality:

 

1. Customers must be 18 or over to commission a custom creation from me.

2. 16 - 17 year olds, may request an adult to handle the commission for you. They must make payments and sign the contract.

3. Customers will be asked for proof of age.

4. For a custom costume project to be accepted into the queue, I require a 30% non refundable deposit. This secures the place in the queue, but does not mean the project will be started. Allow me to explain why this is. I do not like to take any money from my customers before I can start the project. However I need to also secure the customer's position in the queue / buy the materials. Therefore, if they are not selected to be at the front of the queue, I will ask only for a 30% to secure the place and purchase all the materials ahead of time.

5. The total amount of the commission which is the non-refundable deposit is 30%.

6. For a custom costume project to be started, I require at least, the 30% non-refundable deposit. This covers material costs and secures the place in the queue. Before I start your character, I will discuss payment plans with the customer. Whether this be a full payment made once or several payments, this needs to be discussed and agreed upon.

7. The customer will not receive any of your commission, until the full amount has been paid for.

8. Payments can be made via Paypal or Bank transfer. Those who wish to pay with Paypal, I ask that the fee is covered. Bank transfer payments are preferable for UK customers.

9. Full payments are preferred when the costume commission can start, however this does not mean the costume will be completed at a faster rate than what is initially agreed upon. Customers will be given an estimated time period of construction. Unless a deadline is agreed upon, time of completion may change.

10. If for some reason a customer disappears, cuts contact or refuses to pay for the suit, I reserve the right to alter the design and sell that suit on, or destroy the creation. No refund shall be given if the suit was completed.

11. Unrequested payments may be refunded. Production will not commence sooner as a result of an early payment. Production speed MAY depend on the speed of payment.

12. The Maximum payment time period is 24 months from the time that the project is started. The 24 month period does not commence until I get to the customer's place in the queue.

13. Hard deadlines are not normally accepted, but can be discussed. As will the customer's place in the queue, it will be worked out and discussed to the benefit of hopefully, everyone. Customers cannot outright choose their position in the queue.

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Postage:

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1. I ship internationally and pack my creations with utmost care.

2. Once the costume / item has been completed, I will send a price for postage with different shipping options. Once that has been taken care of, product will be sent straight to you. I would advise the customer to allow me to place insurance on the shipment, as I am not responsible for any damages or loss during transit and will not refund you. This is something the customer will need to take up with the courier, so that they may receive compensation.

3. I will never send a custom commission without it being tracked.

4. I will provide the customer with proof of postage and a tracking number.

5. The customer must pay the postage and insurance fee.

6. I will not send the customer's package via an economy service.

7. The customer are responsible for sending me the correct delivery address.

 

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Application process:

 

1. Quotes / price sheet estimates are not final prices until a deposit has been made and all options are discussed.

2. Accurate quotes are only given to those who are accepted into the queue. The price sheet will give a good idea of pricing when applying.

3. I reserve the right to change the price of a suit until a final price is agreed or a deposit is made.

4. Once a price is agreed on, you may upgrade, but you may not downgrade. You can request for features and upgrades to not be included, but this does not bring the final price down once a deposit is made.

5. I reserve the right to refuse a application for any reason. Reasons for a refusal, may be any of the following.

- I feel it does not fit within my skill set or style.

- The customer has been rude, unclear, manipulative or threatening.

- The application was incomplete, vague or unreadable.

- If I have reason to believe the character is stolen or heavily based on another design.

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Nobody has the right to demand a commission from me if they have completed the application form. The form is there for me to decide which creations and customers I am happy to take on.

 

During the creation of a product, I will supply the customer with ‘work in progress’ photos. If they feel something is not right, they must tell me straight away so that I may rectify that before I go any further. Major design changes may not be possible to change, so please be sure about your design and pay attention to the photos I send during creation. Changes to the character may be charged, especially if it is something that has already been completed. If the customer wishes to upgrade a part that has not been created yet, that may be possible. Downgrading parts will not result in a price deduction as I will have already purchased or prepared the materials needed.

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Cancelations/Refunds/Repairs:

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1. All my custom products come with a 6month Warranty, to cover the materials and my craftsmanship. The customer may extend the warranty to a year with a £50 fee. The warranty covers repairs such as: Popped seams, Loose/Dislodged parts, Airbrush fading, Electrical failure/breakage.

2. As stated above, the 30% deposit is non-refundable. However, if it is decided to cancel the creation of your character, the refund will depend upon how far along I am in the process. I will decide the amount the customer is entitled to, and will supply reasoning for this in great detail. I will not send the unfinished costume if the customer wishes to cancel the commission, but rather redesign and sell it on, or destroy it.

3. If the customer is unhappy with their product for any of the reasons listed, alterations or partial refunds are offered.

- The product does not fit.

- The product breaks down heavily within the 6 month period.

- The product is not as the photos I provided described.

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I am not entitled to offer a refund or free repair if:

- The product has been tampered with, or the customer has tried to fix an issue themselves.

- The customer knew about a specific aspect in the costume and agreed this was acceptable before it was sent out.

- The customer don’t want the item anymore.

I will offer free repairs to the product within the 6 month period, provided postage is paid for by the customer. Repairs made to the item after this period may come with a fee.

If myself and the customer agree a refund is needed, you MUST send back the item in question to me, with the postage covered by you.

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Liability disclaimer:

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1. ​Once the costume has reached the customer, I am not liable for anything they may do in that costume. The wear the costume at their own risk and own discretion.

2. For many reasons, including health and safety, I will not install large speakers into costumes. If the costume has electronics installed by me, it is the customer's responsibility to look after them and to keep them in safe working order.

3. I am not liable for any harm that comes to the customer as a result of wearing my products. This includes but is not limited to:

- Heat stroke or heat exhaustion.

- Injury from impaired vision caused by the mask.

- Physical injury from electronics caused by miss-use or neglect.

- Injury caused by others as a result of wearing one of my costumes.

 

All of these can be avoided easily by taking the following advice on board.

- Preparing ones self for wearing the creation by practicing wearing it, in short sessions to learn heat limits. Drink plenty of water and eat before performing. Perhaps even invest in cooling equipment.

- Learn vision limitations and take extra care as a result of this.

- Look after the electronics by keeping them clean, dry and looking for signs of wear and tear.

- Do not suit alone in public areas, but rather take trust worthy trust along to protect the performer from any violence. Also, do not wear the costume in inappropriate areas that may take action for wearing a cosmetic item that conceals your face.

 

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Rights, profit and advertisement.

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1. I reserve the right to advertise my business at any time, with any of the costumes I create. This includes everything I create, from a full costume to a pair of eyes.

2. I can monetise the content I have created of the costume. There is no limit to this money wise. This includes photos and videos of the costume that I have taken. I do not own any photos taken by anyone else of the costume, or any content created of the costume after it leaves my hands.

3. The customer may monetise their own costume, be it through pictures, video or hire. They own the right to make as much money from the costume as they like.

4. Any efforts to claim my work as another's, be it the costume, or other content I have created, is not allowed.

5. People may not profit from my own content created of the costumes I make. For example, if I include a video I have taken of a costume I made in a monetised video, that is my right to do so.

6. I do not own the likeness to the customer's character that I create a costume of. What I do own, is the right to use the material I create of the costume that I make of their character.

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Miscellaneous.

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1. I will post regular updates, as and when I have them. The Trello will be updated at the very least when an item is finished.

2. Customers cannot moved up the queue once their position has been set, however can request to be moved back in the queue. I will also pause production if need be. This does not pause the payment period.

3. I will treat my customers as my customer, address them with respect and professionalism. Please grant me politeness in return.

4. Once a costume has arrived in the customer's hands, it is non of my business what happens to the costume. Aside from damages that the customer may wish to claim of the warranty or have repaired. What people wish to do in the suits I create, is purely down to them.

5. I reserve the right to terminate the commission based on the customer's behaviour. If I no longer feel comfortable working with the customer and having them associated with my business, I may terminate the commission and refund the amount owed. (Amount does not include the deposit and will vary depending on the suits completion.)